The Service and Assistance You Need, When You Need It

Your organization can count on ArcSight products and appliances on a daily basis to meet your critical security objectives. the ArcSight technical support services ensure you get the prompt, effective assistance and resources you need, when you need them. ArcSight offers the following support offerings:

• Customer support services, featuring expert technical support engineers who are available by phone, online and email, 24 hours a day, 7 days a week.
• An online support portal that offers on-demand access to product upgrades, a knowledge base, support incident status and more.

With ArcSight technical support, your organization gets the help it needs to maximize your product.

Maintenance Programs

ArcSight offers three programs tailored to the support needs of its customers:

• Standard maintenance. This program offers full access to customer support during local business hours, and also features access to the ArcSight Support Center.
• Premium maintenance. This program features 24x7 support and accelerated response times, along with complete access to the ArcSight Support Center.
• Platinum maintenance. This program builds on Premium maintenance with a dedicated Technical Support Account Manager for regular communication and proactive support.

Support Account Management (SAM)

With Platinum maintenance, you have a direct relationship with Support through your SAM. The SAM gives proactive guidance, manages incidents, features and bugs, and shares best practices for working with Support. Platinum maintenance embodies our commitment to customer service and success.

Online Support Services

The ArcSight Support Center enables you to get the information, tips and downloads you need whenever you need it, providing on-demand access to a variety of resources:

• Knowledge base. Featuring articles that contain technical notes and documentation of known product issues with in-depth descriptions of resolutions.
• Download center. Offering a centralized, up-to-date repository of the latest product versions, software patches and product documentation.
• Support Center Forum. Protect 724 Community. Where customers, partners and ArcSight employees can share, interact and network with each other to get the most out of ArcSight products and solutions.

On Jan. 18th 2012, ArcSight will be migrating our support, documentation and software download systems. To ensure a smooth transition to the new systems, we strongly encourage you to attend one of our live webinars.

What's New:

• The ArcSight Support Center will move to http://support.openview.hp.com/
• Case Management
• Downloading Product Software
• Searching the knowledge base

Dial-in Numbers
APJ: +65-62-66-5915
Canada: +1-281-913-1140
EMEA UK Local: 0844-579-0686
EMEA International: +44- -14525-55574
United States: +1-702-696-4520 or +1-866-409-2889
Conference Code: 9236084279

Thursday, January 5, 2012

Time: 7:00 pm, PST (GMT-08:00)
Meeting Number: 657 114 646
Meeting Password: $ssoweb1
SESSION LINK

Wednesday, January 11, 2012

Time: 7:00 am, PST (GMT-08:00)
Meeting Number: 653 727 068
Meeting Password: $ssoweb2
SESSION LINK

Thursday, January 12, 2012

Time: 10:00 am, PST (GMT-08:00)
Meeting Number: 650 729 183
Meeting Password: $ssoweb3
SESSION LINK

Monday, January 16, 2012

Time: 8:00 am, PST (GMT-08:00)
Meeting Number: 655 951 453
Meeting Password: $ssoweb4
SESSION LINK