ArcSight Services

The ArcSight Services organizations provide the customized training, the tools and the expertise you need, whether you are just starting to plan your security strategy or you are enhancing an existing security program. Through our work with companies of all sizes in a wide range of industries, we have accumulated the experience and credibility needed to make your implementation a success. Let our team guide your organization through the implementation of ArcSight products easily and efficiently.

Professional Services

• Education Practice: ArcSight Education offers a range of learning options for ArcSight customers and partners. <more>  
  
  ArcSight Education services include:
  - Instructor-led training at ArcSight and customer facilities
  - Computer-based and self-study training
  - Certification programs and tracks
  
  Click here for ArcSight ESM training offerings
  Click here for ArcSight Logger training offerings
  Click here for ArcSight Connector Appliance training offerings

• Consulting Services Practice: This is the first point of interaction with new customers. Professional Services will draft an implementation plan outlining architecture, hardware and software requirements and customer resource requirements. When implementation begins, system functionality will be verified, performance testing conducted and benchmarks for the system documented. ArcSight will provide the customer with a complete ArcSight solution. <download service brief> 
  
  During the final phase of the customer engagement, Professional Services will author, deploy and test the approved technical and operational content to the newly installed ArcSight ESM system. Customers will learn how to create and manage the power of ArcSight. This includes customized filters, datamonitors, dashboards, reports, rules, active lists and asset modeling as appropriate. The end result is a solution that has been tailored to your unique business needs and ensures that you leverage the full power of ArcSight products.
  
  
  
  ArcSight Consulting Services (2:00)
  
  
  
• Security Operations Consulting (SOC) Practice: ArcSight Security Operations consultants team with your organization to deliver the services you need most. Whether your organization requires assistance in security project planning, operations and technical administration, security analysis, incident response, security product administration, risk and compliance measurements or any related area, our team can provide the expertise required. <download service brief>

Customer Success Organization (CSO)

• ArcSight Enterprise Specialist Delivery Packs: The ArcSight Enterprise Specialist (AES) delivery packs are designed to ensure your organization receives maximum value from the technologies purchased from ArcSight. With the AES delivery packs, we use our experience in ArcSight delivery and best practices to help minimize the effect of the complex business issues surrounding an implementation and give you the best possible ability to succeed. <download service brief>
  
  
  
  ArcSight Enterprise Specialists (1:20)

Customer Support

• The ArcSight technical support services ensure you get the prompt, effective assistance and resources you need, when you need them. <more>