The Service and Assistance You Need,
When You Need It
Your organization can count on ArcSight products and appliances on a daily basis to meet your critical security objectives. ArcSight’s technical support services ensure you get the prompt, effective assistance and resources you need, when you need them. ArcSight offers these support offerings:
Customer support services, featuring expert technical support engineers who are available by phone, online and email, 24 hours a day, 7 days a week.
An online support portal that offers on-demand access to product upgrades, a knowledge base, support incident status and more.
With ArcSight technical support, your organization gets the help it needs to maximize product.
ArcSight Technical Support (1:15)
Maintenance Programs
ArcSight offers two programs tailored to the support needs of its customers:
Standard maintenance. This program offers full access to customer support during local business hours, and also features access to the ArcSight Support Center. <More>
Premium maintenance. This program features 24x7 support and accelerated response times, along with complete access to the ArcSight Support Center. <More>
Support Account Management (SAM). As an add on to either standard or premium support, SAM provides a Single-Point of Contact with ArcSight Technical Support . ArcSight’s Support Account Management (SAM) service embodies our commitment to meet additional requirements with a dedicated support team. <More>
Support Account Management (1:44)
Online Support Services
The ArcSight Support Center enables you to get the information, tips and downloads you need whenever you need it, providing on-demand access to a variety of resources:
Knowledge base. Featuring articles that contain technical notes and documentation of known product issues with in-depth descriptions of resolutions. <More>
Download center. Offering a centralized, up-to-date repository of the latest product versions, software patches and product documentation. <More>
Support Center Forum. Where customers can exchange messages and share information with other customers and support staff. <More>
My Support Center
Product Brief: ArcSight Technical Support