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ArcSight, Inc. headquartered in Cupertino,
California is a leading provider of
enterprise software solutions that
enable large organizations to manage
security as a critical business process
while protecting vital information
assets and functions.
We're searching for dynamic and intelligent
professionals for the following
positions:
Tier-3 Technical Support Engineer(s) - US, Cupertino
Technical Support Engineer(s) - Cupertino, CA
Customer Technical Support - Oracle DBA Expertise
Technical Support Engineer - London, UK *
Technical Support Engineer - Singapore *
Technical Support Engineer - Tokyo *
Oracle DBA - Senior Technical Support - London, UK *
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Job Applicant
Please print and complete the following
information IF you have an interview
scheduled at ArcSight. ArcSight is an
equal opportunity employer, we encourage
you to complete the voluntary
Affirmative Action questionnaire and
return it with your application.
Recruiters: please read our Recruiters
Policy.
Technical Support Engineer(s) - Cupertino, CA
The Technical Support Engineer Front Line, provides outstanding Support to ArcSight customers on ArcSight Products (ESM, NSP and/or Logger). The Technical Support Engineering is the ongoing face of ArcSight to our customers and a critical component to overall customer satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- Over 3 years, experience in Tech Support and/or relevant industry
- Strong knowledge about Oracle database
- Very good knowledge of OS (Windows, Unix and Linux)
- Strong networking background
- Full understanding on how to support Software and Hardware
- Security experience a plus
- Java experience a plus
- Proven customer service skills
- Good communication skills both written and spoken
- Support Account Management experience a plus
Desired Experience:
- Ideal candidate should have 3-5 years experience in the job
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Tier-3 Technical Support Engineer(s) - US, Cupertino
An ideal candidate will have Minimum of 4 years experience in an
equivalent position.
Responsibilities:
- This is a very senior level position that will require Java code
level troubleshooting skills. ArcSight ESM Product runs on Oracle DB
with multiple components. Candidates must be able to deal with
enterprise customers on mission critical projects.
- The Technical Support Engineer will provide email and phone
technical support to Tier-1 and Tier-2 teams. This position interacts
directly with the customer for critical incidents and requires a strong
technical background.
- The Technical Support Engineer will also work closely with
Engineering and QA teams to facilitate product feedback in order to meet
customer service level commitments, increase customer satisfaction and
resolve customer issues.
- It is a great opportunity for individuals with Database and
Network Systems backgrounds to get up close and personal with customers
and really understand how they use technology to solve business
problems.
Qualifications required:
- This position requires at least 4+ years of previous experience
in a senior Tier-3 level technical support role or software sustaining
engineering. This candidate should have strong knowledge of Java
applications. Good knowledge of system administration, troubleshooting
and debugging skills for Windows 2000 / 2003 Server, RedHat Linux,
Solaris 9, AIX 5.2 or 5.3
- Candidates must have in depth fundamental network
troubleshooting skills.
- Familiar with software release processes tools and management,
source code control systems.
- Good Working knowledge of Unix shell, SQL, vi, other necessary
tools to do the everyday troubleshooting job.
- Hands-on Oracle 9i database administration experience preferably
on Linux, Solaris, and Windows platforms.
- The ideal candidate will possess good communications and
interpersonal skills. They must have the ability to be proactive with a
positive attitude.
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Customer Technical Support - Oracle DBA Expertise
The Senior Technical Support Engineer provides outstanding support to
ArcSight customers on all database related questions and support
incidents. The Senior Technical Support Engineering is the ongoing face of
ArcSight to our customers and a critical component to overall customer
satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers on database related support incident
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- 5+ years experience in Oracle Database Administration
- Very good knowledge of High Availability, Back and Recovery and Fault Tolerance
- Very good knowledge of OS (Windows, Unix and Linux)
- Full understanding on how to support Software and Hardware
- Demonstrated ability and proven customer service skills required
- Must have good communication skills both written and spoken
- RAC experience a plus
- Technical Support experience a plus
- Possess the ability to be a self driven quick learner with attention to details and quality
Desired Experience:
- Ideal candidate will have 5 + years DBA production level implementation experience.
- Possess excellent understanding of networking and security a plus
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Technical Support Engineer - London, UK *
The Technical Support Engineer Front Line, provides outstanding Support to ArcSight customers on ArcSight Products (ESM, NSP and/or Logger). The Technical Support Engineering is the ongoing face of ArcSight to our customers and a critical component to overall customer satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- Over 3 years, experience in Tech Support and/or relevant industry
- Strong knowledge about Oracle database
- Very good knowledge of OS (Windows, Unix and Linux)
- Strong networking background
- Full understanding on how to support Software and Hardware
- Security experience a plus
- Java experience a plus
- Proven customer service skills
- Good communication skills both written and spoken
- Support Account Management experience a plus
Desired Experience:
- Ideal candidate should have 3-5 years experience in the job
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Technical
Support Engineer - Singapore *
The Technical Support Engineer Front Line, provides outstanding Support to ArcSight customers on ArcSight Products (ESM, NSP and/or Logger). The Technical Support Engineering is the ongoing face of ArcSight to our customers and a critical component to overall customer satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- Over 3 years, experience in Tech Support and/or relevant industry
- Strong knowledge about Oracle database
- Very good knowledge of OS (Windows, Unix and Linux)
- Strong networking background
- Full understanding on how to support Software and Hardware
- Security experience a plus
- Java experience a plus
- Proven customer service skills
- Good communication skills both written and spoken
- Support Account Management experience a plus
Desired Experience:
- Ideal candidate should have 3-5 years experience in the job
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Technical Support Engineer - Tokyo *
The Technical Support Engineer Front Line, provides outstanding Support to ArcSight customers on ArcSight Products (ESM, NSP and/or Logger). The Technical Support Engineering is the ongoing face of ArcSight to our customers and a critical component to overall customer satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- Over 3 years, experience in Tech Support and/or relevant industry
- Strong knowledge about Oracle database
- Very good knowledge of OS (Windows, Unix and Linux)
- Strong networking background
- Full understanding on how to support Software and Hardware
- Security experience a plus
- Java experience a plus
- Proven customer service skills
- Good communication skills both written and spoken
- Support Account Management experience a plus
Desired Experience:
- Ideal candidate should have 3-5 years experience in the job
Education:
Location:
Please send resumes to
jobs@arcsight.com
<top>
Oracle DBA - Senior Technical Support - London, UK *
The Senior Technical Support Engineer provides outstanding support to
ArcSight customers on all database related questions and support
incidents. The Senior Technical Support Engineering is the ongoing face
of ArcSight to our customers and a critical component to overall
customer satisfaction.
Position Responsibilities:
- Provides first and second level support to our Worldwide customers on database related support incident
- Collaborative interaction between Support and Engineering to address product issues and feature requests
Required Experience:
- 5+ years experience in Oracle Database Administration
- Very good knowledge of High Availability, Back and Recovery and Fault Tolerance
- Very good knowledge of OS (Windows, Unix and Linux)
- Full understanding on how to support Software and Hardware
- Demonstrated ability and proven customer service skills required
- Must have good communication skills both written and spoken
- RAC experience a plus
- Technical Support experience a plus
- Possess the ability to be a self driven quick learner with attention to details and quality
Desired Experience:
- Ideal candidate will have 5 + years DBA production level implementation experience.
- Possess excellent understanding of networking and security a plus
Education:
- MS or BS in Computer Science or equivalent
Location:
Please send resumes to
jobs@arcsight.com
<top>
Recruiters: please read our Recruiters
Policy.
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